Payment, Cancellation & Refund Policy
Last updated: July 21, 2026
1. Payments
- All payments are processed via our secure payment gateway partner (UPI, cards, netbanking, wallets). We never store card details.
- Orders are confirmed only after the estimation call and advance/full payment as communicated. Urgent and express slots require full prepayment including the urgent slot surcharge.
- GST invoice is issued for every order.
2. Cancellations by You
| Stage | Refund |
|---|---|
| Before fabric check-in | 100% refund |
| After check-in, before cutting/work starts | Refund minus 15% processing fee (₹150 minimum) |
| After cutting/work has started | No refund (custom-made goods are exempt from standard return norms under the Consumer Protection (E-Commerce) Rules, 2020) |
| Urgent/express slot surcharge | Non-refundable once the slot is confirmed and work is scheduled |
Cancelled orders with fabric at the studio are returned via Porter at your cost or can be self-collected.
3. Cancellations & Delays by Us
If we decline your garment after inspection, or cannot meet the committed ready-by date and you choose not to accept a revised date: 100% refund of all charges for that item, including the surcharge.
4. Refund Timelines
Approved refunds are processed to the original payment source within 5–7 business days (bank/UPI posting times vary). Failed or double-debited transactions auto-reverse within 5–7 business days; contact us with the transaction ID if not.
5. Rework (Fit Issues)
If a finished garment deviates from the confirmed measurements due to our error, we rework it free of charge (reported within 7 days of collection). If rework is impossible, we refund the stitching charges for that item. Rework/refund is the exclusive remedy for fit issues, as stated in our Terms.
6. Disputes
Raise payment disputes within 30 days: urgentstitching@gmail.com · Grievance Officer: Grievance Officer, urgentstitching@gmail.com. Unresolved disputes are subject to Ernakulam, Kerala jurisdiction per our Terms.
