Terms & Conditions
Last updated: July 21, 2026
These Terms govern your use of urgentstitching.com ("Platform", "we", "us"), operated by urgentstitching.com ("Company"). Our stitching services are executed at our verified partner studio. By booking, you accept these Terms, our Privacy Policy, Fabric Pickup & Collection Policy, and Payment & Refund Policy (together, the "Agreement").
1. Our Services
We provide urgent & express queue tailoring, express stitching, limited urgent slots, saree pre-pleating, and related services across Ernakulam. Express and urgent timelines apply only to eligible garments confirmed after inspection. We do not offer guaranteed same-day delivery as a standard service.
2. Right to Inspect & Refuse
Every order is subject to fabric and garment inspection at check-in. We may decline, re-quote, or re-classify any item (e.g., heavy embroidery, bridal lehengas, damaged or delicate fabric) and will always communicate an honest timeline before work begins. If we decline, any payment made for that item is refunded per our Refund Policy.
3. Quotes & Pricing
Prices are confirmed on the estimation call/message before work starts. Express and urgent slots carry a stated urgent slot surcharge. All prices are in INR and exclusive of GST. 5% -18% GST applicable according to the GST rules. A confirmed quote is valid for 24 hours.
4. Order ID & Fabric Marking (Condition of Service)
A single order may contain multiple outfits for multiple people. You must pack each outfit's fabric in a separate bundle marked with your Order ID, item number, and the person/outfit (e.g., "#US1234 · Item 2 · Daughter – Pavadai"). We are not liable for delays, mix-ups, or misallocation arising from unmarked or incorrectly marked bundles, though we will make reasonable efforts to resolve them with you.
5. Your Fabric — Your Declarations
By sending fabric you confirm that: (a) you own it; (b) you have disclosed known defects (weaving flaws, colour bleed risk, prior alterations, shrinkage); (c) reference images you share are for personal use and do not infringe third-party rights. We are not liable for pre-existing fabric defects, colour bleed, shrinkage, or behaviour of the material that was not reasonably discoverable at inspection. Fabrics of exceptional value (e.g., pure zari, heirloom silk) must be declared at booking; we may decline or ask you to acknowledge a risk note.
6. Measurements & Fit
Garments are stitched to standard sizing adjusted to the measurements you provide or confirm. You are responsible for the accuracy of measurements you submit. Saved measurements in our partner profile are reused only at your confirmation. If the measurement provided is accurate, we won't process a refund. However, if there's a fit issue due to our error, our priority is always to rework and fix the garment for you. In the rare case where rework is impossible, we will gladly refund the stitching charges for that specific item if reported within 7 days of collection.
7. Timelines
Your confirmed ready-by date is communicated at booking and tracked live. Express/urgent premiums pay for express queue placement, not an unconditional guarantee of a specific clock time. If we anticipate missing a committed ready-by date, we will notify you promptly and offer revised timing or cancellation per the Refund Policy. We are not liable for delays caused by force majeure, third-party logistics, power/network outages, or events beyond our reasonable control.
8. Logistics (Pickup & Drop)
Pickup and drop are arranged and paid for by you (Porter, Swiggy Genie, courier, or self-drop). Third-party logistics providers are independent contractors; transit risk lies between you and the logistics provider (see our Fabric Pickup & Collection Policy).
9. Payments, Cancellations, Refunds
Payments can be made via cash, UPI, debit cards, and credit cards (some cards like credit cards have 2% transaction charges about the rates). Cancellation and refund terms are governed by our Payment & Refund Policy, which forms part of this Agreement.
10. Unclaimed Orders
Finished orders must be collected within the window stated in our Fabric Pickup & Collection Policy. Storage fees and, after due notice, disposal/return terms apply as stated there.
12. Intellectual Property
All Platform content (text, branding, design) belongs to the Company. You may not copy or reuse it commercially without written permission.
13. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim relating to an item is limited to the stitching/service charges paid for that item (and for declared high-value fabrics, the agreed declared value). We are not liable for indirect or consequential losses (missed events, travel, emotional distress). Nothing in these Terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019.
14. Third-Party Services
Porter/Swiggy Genie, payment gateways, Firebase/Google, and analytics tools are third-party services governed by their own terms. We are not responsible for their acts, outages, or failures.
15. Indemnity
You agree to indemnify the Company against claims arising from your breach of these Terms, including IP claims relating to reference designs you provide.
16. Governing Law & Jurisdiction
This Agreement is governed by the laws of India. Courts at Ernakulam, Kerala have exclusive jurisdiction.
17. Grievance Officer (IT Act, 2000)
Grievance Officer · urgentstitching@gmail.com · Kochi Studio. We acknowledge complaints within 24 hours and resolve within 15 days.
18. Changes
We may update these Terms; the "Last updated" date will change and continued use constitutes acceptance. Contact: urgentstitching@gmail.com.
