Fabric Pickup, Drop-off & Collection Policy

Last updated: July 21, 2026

Urgent Stitching does not operate a delivery fleet — by design. You arrange pickup and drop via Porter, Swiggy Genie, courier, or self-drop. This keeps your cost transparent (no marked-up delivery fees) and puts timing in your hands. This policy governs how fabric reaches us and how finished orders reach you.

1. Sending Your Fabric

After booking you receive your Order ID and the studio address on WhatsApp/email. Rules:

• Pack each outfit's fabric in a separate sealed bundle with lining, trims, and design notes inside.
• Mark every bundle inside and out: Order ID + item number + person/outfit (e.g., "#US1234 · Item 1 · Amma – Kasavu Blouse").
• Book your Porter/Genie to the studio address, courier it, or drop it yourself during studio hours.

2. Transit Risk

Third-party logistics providers are independent. Risk during inbound and outbound transit lies between you and the logistics provider. We recommend Porter's declared-value/insurance option for high-value fabrics and sharing the rider OTP only on verified handover. Our liability begins at fabric check-in and ends at dispatch handover.

3. Check-in Confirmation

You receive an automatic notification when your fabric is checked in and inspected. If a bundle is unmarked, we will contact you before processing; unmarked items may be held until identified. Check-in confirmation is proof of receipt — retain your rider/courier receipt until then.

4. Ready Notification & Collection

When your order is complete you receive an instant ready notification. You then: (a) book a Porter pickup from the studio, or (b) collect in person with your Order ID. Most customers in our service areas receive garments within the hour of booking the rider.

5. Collection Window & Storage

• Free storage: 7 days from ready notification.
• Days 8–30: storage fee of ₹20/day per order.
• After 30 days: final reminder; we may return the order to your registered address via Porter at your cost.
• After 90 days of no response to at least 3 reminders (WhatsApp/SMS/call), unclaimed orders may be donated or disposed of, without liability. (Get this clause vetted by your advocate — it must be communicated clearly to be enforceable.)

6. Inspecting Your Order

Please inspect garments within 48 hours of collection. Fit deviations against confirmed measurements qualify for free rework if reported within 7 days. Fabric damage claims must be reported at check-in/dispatch stage with photos.

7. Our Liability at the Studio

If fabric is lost or damaged while in our custody, liability is limited as per our Terms (stitching charges for that item, or declared value for declared high-value fabrics). Nothing here limits rights you hold under the Consumer Protection Act, 2019.